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Posing as a real customer our mystery guest will perform the role and activities of any regular guest or customer. Our mystery shopping services are well planned and executed programs. Harmonizing the customer experience is increasingly popular with national and international retailers and brand owners. Brand awareness and reputation mean companies often standardize the organization, manufacture and marketing of products.

However, global brands are also often customized to local markets while retaining their brand identity. At the outset we will work with you to ensure that you have correct measures in place. Our mystery shopper will then visit stores to examine your point of sale and customer service. They will identify and report on whether the team has been successful in creating the perfect sales experience.

Everyone seems to hate it. People hate being sold to, and most sellers also only seem to do it grudgingly. Yet, every single person in the world makes a living because things get sold. Might as well do it better. Facebook Linkedin Twitter. Contact Us. Copyright Channelplay Limited. For a business to be successful, you need to know how your customers think and feel from the very beginning when they first set foot in your store to the end when they pay for their products or services.

Mystery shopping in Vietnam creates an unprejudiced circumstance, enabling a professional mystery shopper to interact anonymously with the employee to gain true, valuable insights about the service quality, determining the customer experience and satisfaction.

Therefore, knowing your competitors well endows you the opportunities to implement strategy effectively to improve your business performance and always be ahead of your competitors. Another perk of engaging in mystery shopping is that a mystery shopper can help review the buying process at the point-of-sale.

The review you later get from them will help you decide which step of the buying process you should adjust or put extra effort into to increase the customer buying experience.

There is no point in spending a lot of money on the Point-of-Sale system but having a subpar buying process and untrained personnel at the check-out counter. One of the most effective marketing tools is mystery shopping. Mystery shopping in Vietnam allows businesses in the country to measure their service quality, employee standards and organisational compliance to rules and regulations. At Cekindo, we have a team of highly-trained mystery shoppers across Vietnam, dedicated to assisting business owners and managers to improve their reputation and protect their brand through service level enhancement.

Our mystery shoppers are from a wide range of profiles and they can observe and analyse employee commitment and provide your company feedback on training needs. Ready to increase your customer loyalty, customer goodwill, and repeated sales? We use cookies to improve and customize your browsing experience. You are deemed to have consented to our cookies policy if you continue browsing our site. Learn more I Understand.